At DeltaEdge Technologies Ltd. ("DeltaEdge," "we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our AI-powered crypto arbitrage platform, mobile applications, and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that you provide directly to us, as well as information generated through your use of our Services. This may include:
Personal Information:
- Full name, email address, and phone number provided during registration
- Identity verification documents submitted for compliance purposes
- Country of residence and preferred language
Financial & Wallet Data:
- Cryptocurrency wallet addresses linked to your account
- Exchange API keys (stored in encrypted vaults and never exposed in plaintext)
- Transaction history and arbitrage activity within the platform
Usage Data:
- Device information, including device type, operating system, and unique device identifiers
- IP address, browser type, and access timestamps
- Pages visited, features used, and interaction patterns within the Services
- Crash reports and performance diagnostics
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our AI-powered arbitrage platform and Services
- To process your account registration and manage your membership
- To deliver real-time arbitrage alerts, trading signals, and personalized recommendations
- To connect to third-party exchanges on your behalf using your encrypted API keys
- To communicate with you regarding account updates, service notifications, and support
- To improve and optimize our AI models, algorithms, and overall platform performance
- To detect, prevent, and address fraud, unauthorized access, and other security concerns
- To comply with applicable laws, regulations, and legal obligations
3. Data Security
We take the security of your data seriously. DeltaEdge implements industry-leading security measures to protect your personal information, including:
- End-to-end encryption (AES-256) for all data in transit and at rest
- Military-grade vault systems for storing exchange API keys
- Zero-knowledge architecture ensuring we cannot access your exchange funds directly
- Regular third-party security audits and penetration testing
- Multi-factor authentication (MFA) for account access
- Continuous monitoring for suspicious activity and unauthorized access attempts
While we strive to use commercially acceptable means to protect your personal data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches in accordance with applicable notification requirements.
4. Third-Party Services
Our Services may integrate with or rely upon third-party services, including:
- Cryptocurrency exchanges — We connect to exchanges in the Gulf region and globally to provide arbitrage detection and execution capabilities. These exchanges have their own privacy policies.
- Analytics providers — We use analytics tools to understand usage patterns and improve our Services. Data shared with these providers is anonymized where possible.
- Cloud infrastructure — Our platform is hosted on secure, enterprise-grade cloud infrastructure with data centers in compliant jurisdictions.
- Payment processors — Subscription payments are handled by PCI-DSS compliant payment processors. We do not store your full payment card details on our servers.
We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with through our platform.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account data is retained for the duration of your active membership and for up to 12 months following account closure
- Transaction records are retained for a minimum of 5 years to comply with financial regulations and anti-money laundering (AML) requirements
- Usage analytics are retained in anonymized form for up to 24 months to improve our Services
- Support communications are retained for up to 3 years to ensure service quality and resolve disputes
Upon account deletion, we will remove or anonymize your personal data within 30 days, except where retention is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access — You can request a copy of the personal data we hold about you
- Right to Rectification — You can request correction of inaccurate or incomplete data
- Right to Erasure — You can request deletion of your personal data, subject to legal retention obligations
- Right to Restriction — You can request that we limit the processing of your data under certain circumstances
- Right to Data Portability — You can request your data in a structured, machine-readable format
- Right to Object — You can object to the processing of your data for specific purposes, including direct marketing
- Right to Withdraw Consent — Where processing is based on consent, you may withdraw your consent at any time
To exercise any of these rights, please contact us at privacy@deltaedge.io. We will respond to your request within 30 days.
7. Cookies
Our website and Services use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us:
- Essential cookies — Maintain your session, remember your preferences, and ensure the platform functions correctly
- Analytics cookies — Collect anonymized data about how you use our Services, helping us identify areas for improvement
- Preference cookies — Remember your settings, such as language and display preferences
We do not use advertising or third-party tracking cookies. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on this page with a revised "Effective Date"
- Notify you via email or through a prominent notice within the Services
- Where required by law, seek your consent before applying changes to your existing data
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us: